Community Care Program

WHAT IS THE “COMMUNITY CARE” PROGRAM?
The “Community Care” program promotes positive practices and demands conformance to guidelines, policies, standards and bylaws established for the betterment and well being of the community.  In order to be effective, policies must be continually monitored and enforced and when required, revised and re-communicated. Through communication and enforcement we believe that The Lake at Heritage Pointe will be a better community and one that our residents, guests and invitees can continually take pride in. Many unsafe or unwanted actions are difficult to address or mediate after the fact. Therefore a proactive approach to identify concerns as they happen and communicate a required course of action directly with those involved at the time, is essential to the program’s success.

WHO IS RESPONSIBLE?
A “Community Care” Coordinator has been hired and transportation is provided to ensure that all areas of the community are visited regularly. The “Community Care” vehicle is graphically identified with the “The Lake at Heritage Pointe” logo including the words “Community Care”. The “Community Care” Coordinator is responsible for identifying those activities which do not conform and will, depending on the severity of the activity take reasonable action to notify the offending party or homeowner on site of the concern, record pertinent information and discuss the matter with the Project Administrator. The “Community Care” Coordinator will also follow up with the offending party at the direction of the Project Administrator to ensure that the matter has been addressed or resolved. To enhance the program’s effectiveness homeowner’s are asked to observe and communicate their concerns to the Community Care Coordinator or to the Project Administrator. The majority of unwanted practices and conduct occurs in the spring, summer and fall when the volume of people providing outdoor construction services increases significantly. Homeowner’s participation is essential to the success of the “Community Care” program.

WHAT CAN I DO?
Some unacceptable practices and conduct, which should be reported to the “Community Care” Coordinator include: damage to utility boxes and light standards, overflowing garbage bins, unsightly builder signs, material storage on public roads, material/equipment storage on the community’s common areas and boulevards, dumping of material on vacant lots or vacant land, removing any fence which was installed by the developer, and contractors/suppliers driving through privately owned or community owned areas which have been landscaped.
Some conduct is in fact illegal. Please call 911 if you notice any illegal activity taking place and any unsafe use of public roads. The speed of traffic within the community is an ongoing concern, which will only improve with the involvement of the RCMP and municipal police service.
There has been M.D. Bylaw infractions related to the control and care of pets, please contact the MD directly at 652-2341. To review the Bylaws please visit their website at www.mdfoothills.com.
Please communicate any violations of community bylaws to the Property Management Company, Consolidated Real Estate Services. You may review these bylaws at the Beach Club.  There are two community bylaws, which require the most communication. First, an RV may be parked for only 48 hours each time for the purposes of unloading and loading. Second, the only type of sign allowed is a typical real estate sign and only one sign is allowed per property.

WHAT DOES THE DEVELOPER DO?
The developer via the Community Care Coordinator communicates regularly with the Builder Group regarding the conduct of their trades and suppliers. In addition, the developer has contacted the RCMP to ask them to visit the community more often to enforce the Highway Traffic Act and recommends that homeowners contact the RCMP directly if they observe unsafe activities. The developer has also asked the M.D. of Foothills to step up its Bylaw enforcement particularly the Dog Bylaw. Through newsletters, community meetings and the Property Manager, homeowners are reminded of their responsibilities and are asked for their ongoing support to make this program work effectively.